FREQUENTLY ASKED QUESTIONS
Where do you make your products?
All of our products are handcrafted in our workshop in Charleston, SC. All components and materials obtained from the USA.
How long does a Brackish tie last? Is it durable?
We are always striving to create, innovate, and improve. Our ties have gone through countless transformations since their inception to maximize quality and durability. We have developed a proprietary process that enables a functional existence while still portraying its natural beauty. Take care of your tie and it will last a lifetime! (Aftercare)
What is the Brackish return policy?
We offer a 30 day return policy on all orders (30 days from the date of purchase). No exceptions. If the product shows signs of being worn, we cannot issue a refund. Refunds on shipping costs, gift wrapping or box engraving are not available. Unfortunately, because of customs and tariff issues, Brackish cannot provide return shipping for international orders. Nonetheless, we will be happy to work with you to find an efficient way of returning the product.
How much does shipping and handling cost?
We have various shipping methods and costs depending on the urgency of the order. Orders over $200 qualify (not including tax) for free ground shipping. Shipping costs for orders placed with an expedited shipping method or outside of the Continental United States will be calculated based on the weight of the package, shipping location, and other various UPS charges. For international shipments, there may be additional taxes and/or duties owed upon delivery that the customer is responsible for.
We are aware that mistakes may be made by third party shipping providers such as USPS and UPS. If this occurs, it is out of our control. We will do anything we can to rectify the situation but we are ultimately not responsible for any lost packages due to mistakes made by shipping providers.
Does Brackish ship to PO Boxes or military APO/FPO addresses?
All domestic orders ship through UPS and USPS. UPS does not deliver to PO Boxes or military APO/FPO addresses but USPS will.
How long does it take for my order to ship once it is placed?
Brackish does not ship orders the same day they are placed. Please allow up to 3 days for processing on all orders placed through UPS Ground. Please allow more time for the holiday season. All expedited orders will be processed for shipment the next business day. You will receive a tracking number along with your shipping confirmation email once the order has been processed and shipped.
I need my Brackish product for a specific event on a specific day!
Brackish offers 2nd Day Air and Next Day Air shipping options. Those expedited orders are processed for shipment the next business day. We recommend putting a comment or special request in with your order and we'll be sure you receive it in time!
How does Brackish obtain their feathers?
NO BIRD HAS BEEN HARMED FOR THEIR FEATHERS. Brackish obtains all feathers as humanely as possible. When birds molt, they drop old feathers naturally in preparation for new feathers coming in for replacement. When possible, the feathers are obtained in this manner. In other instances, feathers are obtained through farmers who raise free range birds. The feathers are usually simply thrown away as a waste product, but Brackish sustainably reuses them.
Each feather is held to an extremely high standard. All are in pristine condition and we hand select every feather we use for our products.
I have a larger than average neck size. Can I still sport a Brackish?
Yes! The bow ties are adjustable up to a 20" neck size.
Why are Brackish ties not self tie?
We're aware of and respect the classic self tie bow. We take pride in disrupting those traditions, mostly because a self tie feather bow is nearly impossible. Trust us, that will not be an issue when sporting your Brackish at your next event!